Shipping time, processing and handling Pure Hazelwood orders



► Where Can I Buy Pure Hazelwood Products?


  • Brick & Mortar : Find a store in your area with our store locator.
  • Online : Click here to see our products!
  • By Phone : Call us at 1-819-791-0777 (Toll Free number for USA: 1-866-535-0148).
    • Our business hours are the following:
      • Monday to Thursday, from 8 AM to 4 PM (Eastern Time)
      • Friday, from 8 AM to 12:30 PM (Eastern Time)



► Processing and shipping orders


All orders are processed within two (2) business days following their reception. A notification is sent by email when the order status changes to "Complete", which means the order is in on its way. Small orders are shipped by Canada Post, by regular mail (no tracking number). Estimated shipping times are the following:


  • Quebec : 2 - 5 business days
  • Canada (Outside Quebec) : 3 - 5 business days


In case of late delivery: Contact us with your order number and your shipping address.



Prices, Shipping Charges and Tax


Prices and shipping fees are subject to changes without notice. Current taxes apply on products and shipping charges. Prices are displayed before tax, in Canadian Dollars ($).



  • Order of less than $50 before tax : Minimal charge of $4.50 (in a padded envelope - no tracking number available). For bigger or heavier orders (essential oils, +Arthri-Plus products), fees vary from $7 and $13. The exact amount will be displayed after you enter your shipping address, before final revision of the order.
  • Order of $50 and up before tax : FREE for all hazelwood products (you pay the shipping charges for the other items)
  • Order of $100 and up before tax : FREE at all times



Payment Options


Online (Secure Payment)


  • Visa
  • Mastercard
  • Paypal (creating an account is optional for most countries)



By Phone


  • Visa
  • Mastercard
  • Paypal


We also accept checks or bank transfers (shipment of the order upon reception of payment). Contact us for more information.