► Where Can I Buy Pure Hazelwood Products?
- Brick & Mortar : Find a store in your area with our store locator.
- Online : Click here to see our products!
- By Phone : Call us toll free at 1-866-535-0148 (local 819-791-0777).
- Our business hours are the following:
- Monday to Thursday, from 8 AM to 4 PM (Eastern Time)
- Friday, from 8 AM to 12:30 PM (Eastern Time)
► Processing and shipping orders
All orders are processed within two (2) business days following their reception. A notification is sent by email when the order status changes to "Complete", which means the order is in on its way. Small orders are shipped by Canada Post, by regular mail (no tracking number). Estimated shipping times are the following:
- Quebec : 2 - 5 business days
- Canada (outside Quebec) : 3 - 5 business days
- United States : 4 - 9 business days
Please contact us for other destinations. Custom delays beyond our control may happen from time to time.
In case of late delivery: Contact us with your order number and your shipping address.
► Prices, Shipping Charges and Tax
Prices and shipping fees are subject to changes without notice. For Canada, taxes apply on products and shipping fee (if any). Prices are displayed before tax, in Canadian Dollars (CAD $). You may switch to American Dollars (USD $) by selecting the right option on the top left corner of your screen. Shipping charges are the following:
- Orders of less than $50 before tax : Minimum charge of $4.50 to Canada and $6.00 to United States (in small envelope, no tracking number). If the order contains heavier items (essential oils, +Arthri-Plus products), charges will vary from $7 to $16. The exact amount will be displayed after you enter your shipping address, before revision of the order.
- Orders of $50 and up before tax : FREE for all hazel wood jewelry (shipping charges will apply on other products).
- Orders of $100 and up before tax : FREE at ALL TIMES.
N.B.: Custom fees (for US orders) are the customer's responsibility, but very unusual.
► Payment Options
Online (Secure Payment)
- Paypal (creating an account is optional for most countries)
We also accept bank transfers (shipment of the order upon reception of payment). Contact us for more information.